We support businesses with skills training, insight and access to the market
Staff training helps improve accessibility
Training modules for Business Partners
Training your staff to provide great service to disabled customers is the single most important thing you can do to improve your accessibility.
Our new state of the art online training platform is composed of modules that cover all aspects of customer service, from disability and accessibility awareness to specialised technical and practical training and include interactive features like videos and quizzes. The modules can be bolted together to create dedicated programmes for your organisation.
Our courses are officially endorsed by the Institute of Hospitality.
What subjects can you train your staff in?
Our courses have been developed to meet the requirements of staff in specific job roles, such as reception, sales or restaurant staff and help them to understand:
- The variety of disabilities that customers could have, for example some disabilities are visible and some are invisible, and some may be only slightly limiting, for example lack of mobility as a result of age
- The importance of disabled customers to the UK tourism industry
- What the law says about providing service to disabled customers
- The different types and levels of impairment which may affect customers and how these may impact on their needs
- How the language and terminology we use when speaking to or referring to disabled customers can unintentionally cause embarrassment or distress
- How they can provide high quality service to customers with visual impairments, hearing impairments, mobility impairments and specific physical and cognitive impairments
- Things they should remember in their role when they are welcoming or assisting disabled customers
- Things they should make sure they know that may be of help to disabled customers
What disabilities can your staff learn about?
We are developing a range of more specialised technical and practical training courses in conjunction with our Expert Charity Partners such as Deafblind UK and the Alzheimer's Society. These organisations are adding information to our training courses about: The background to the impairment / condition and its everyday implications Travelling with the impairment / condition and how to make travel easier Top Tips for serving the person with the impairment or condition How to find out more We will be adding to these over the coming months, in particular looking at non-visible disabilities such as autism.
Bespoke training options
1. PERSONALISED ONLINE TRAINING COURSES
The modular structure of TFA Training allows us to offer our Partners of Gold level and above a personalised course building service. We can develop bespoke new modules which, combined with our existing modules, can provide an online training course to address the Partner’s specific business needs and priorities. The login fees for this can be managed in a number of ways, for example being paid for at the centre, or individually by membership/partners when they sign on. For example, our bespoke training course for VisitScotland and the British Beer and Pubs Association is paid for at the centre and is free to members.
2. CLASSROOM BASED TRAINING
Classroom based training, featuring face to face tuition from experienced training professionals, is available from a number of our Associates, and at a discount to Partners of Tourism for All.
3. DEDICATED TRAINING PACKAGE
Dedicated training packages combining online and classroom training can be developed on request.
Why is training good for your staff and good for your business?
Time and again, our disabled friends tell us that the welcome and service they receive are just as important as the facilities which are provided in ensuring that their travel and tourism experiences are enjoyable and memorable. Training can help you and your staff make disabled customers – and all customers, for that matter – feel comfortable and welcome, and ensure that they enjoy their experience.
And we know that disabled customers tend to come back to establishments where they have had good experiences and to recommend them to others, so the behaviour you and your staff display and the service you provide can bring benefits to your business not just now but into the future too. It really is all about providing great customer service.