BUSINESS PARTNERSHIP - PROVIDING KNOWLEDGE
WE TRAIN PEOPLE TO GIVE GREAT SERVICE TO DISABLED CUSTOMERS
Training your staff is the single most important thing you can do to improve your accessibility
TFA Training is Tourism for All’s new state of the art online training platform. It lets us build modular training courses, including interactive features like videos and quizzes, that will equip you and your staff to provide great service to disabled customers. Our programmes are officially endorsed by the Institute of Hospitality and the British Hospitality Association.
WHAT SUBJECTS CAN YOU TRAIN YOUR STAFF IN?
TFA Training allows us to build courses that cover all aspects of customer service, from disability and accessibility awareness to specialised technical and practical training. They have been developed to meet the requirements of staff in specific job roles, such as reception, sales or restaurant staff and help them to understand:
- The importance of disabled customers to the UK tourism industry
- What the law says about providing service to disabled customers
- The different types and levels of impairment which may affect customers and how these may impact on their needs
- How the language and terminology we use when speaking to or referring to disabled customers can unintentionally cause embarrassment or distress
- How they can provide high quality service to customers with visual impairments, hearing impairments, mobility impairments and specific physical and cognitive impairments
- Things they should remember in their role when they are welcoming or assisting disabled customers
- Things they should make sure they know that may be of help to disabled customers
We are developing our range of more specialised technical and practical training courses, in particular looking at non-visible disabilities such as dementia and autism. and will be adding to this over the coming months.
The introductory level of pricing for access to these training course is £100 for 10 logins.
PERSONALISED ONLINE TRAINING COURSES
TFA Training is based on modules, each of which covers a specific subject and which can be assembled together into courses.
This modular structure allows us to offer our Partners of Gold level and above a personalised course building service, which combines our existing modules with new modules which cover aspects which are of particular importance to the Partner, to provide personalised online training courses which address the Partner’s specific business needs and priorities.
CLASSROOM BASED TRAINING
Classroom based training, featuring face to face tuition from experienced training professionals, is available from a number of our Associates, and at a discount to Partners of Tourism for All.
We are developing with our Associates our range of training packages, which will combine online training courses on our TFA Training platform with classroom based training delivered by our Associates’ training professionals.
Check back regularly to see what is available.
TRAINING BENEFITS OF BEING A PARTNER OF TOURISM FOR ALL
Our online courses on TFA Training are offered as part of Business Partnership of TFA. Partnership costs from just £150 for a small business or organisation and this allows you 15 logins plus access to all the other Partner benefits. See our full list of Partnership rates here.
Become a Partner now or contact us to find out more
WHY IS TRAINING GOOD FOR YOUR STAFF AND GOOD FOR YOUR BUSINESS?
Time and again, our disabled friends tell us that the welcome and service they receive are just as important as the facilities which are provided in ensuring that their travel and tourism experiences are enjoyable and memorable. Training can help you and your staff make disabled customers – and all customers, for that matter – feel comfortable and welcome, and ensure that they enjoy their experience.
And we know that disabled customers tend to come back to establishments where they have had good experiences and to recommend them to others, so the behaviour you and your staff display and the service you provide can bring benefits to your business not just now but into the future too. It really is all about providing great customer service.