Training makes all the difference to staff and customers
Time and again, our disabled friends tell us that the welcome and service they receive are just as important as the facilities which are provided in ensuring that their travel and tourism experiences are enjoyable and memorable.
Training can help you and your staff make customers with access needs – and all customers, for that matter – feel comfortable and welcome, and ensure that they enjoy their experience.
And we know that disabled customers tend to come back to establishments where they have had good experiences and to recommend them to others, so the behaviour you and your staff display and the service you provide can bring benefits to your business not just now but into the future too. It really is all about providing great customer service.
TFA Training
Tourism for All’s online training courses are built and hosted on our own purpose-built training platform. The TFA Training platform provides a toolset which enables us to build online training courses which cover all aspects of customer service, from disability and accessibility awareness to more specialised technical and practical training.
The TFA Training platform uses a modular approach to building courses. Each module can include interactive features which enable students to learn at their own pace and by “discovering” knowledge, rather than simply being presented with information. Each module includes a test on the material within it.
Modules are assembled into courses, with each module being reusable within multiple courses. Each course has its own introduction. This structure enables courses which suit particular situations and requirements, such as job-specific or personalised courses, to be developed easily and quickly from a combination of existing and new modules, rather than having to take a more generic ‘one course fits all situations’ approach.
