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TFA Partner Stubcroft Farm win access and inclusivity award

Sussex-based eco-campsite Stubcroft Farm Campsite are finalists in the prestigious Tourism South East/VisitBritain 2020/21 Regional Tourism Awards in three different categories including “Best Camping, Caravanning & Holiday Park”, “Accessible & Inclusive Tourism” and “Responsible, Ethical & Sustainable Tourism”.

As finalists, they will receive either the Bronze, Silver or Gold award in each category and the winners will be announced in the Awards ceremony in March 2021.

This is the second award for Stubcroft in the Access and Inclusivity Category; they won the Bronze Award in 2019.

Simon Green, the site’s owner, credits much of this success to his work with Tourism for All, which Stubcroft Farm joined a Business Partner in 2018. One of the benefits of partnership is the online training course that he and the team went through.

Simon said: “The training was very useful and well structured. It did need a bit of research but that is not a bad thing. The training did make me think about our facilities and service from the customer’s point of view. The areas on language and terminology were useful, I am from a slightly older generation, so I realised that the terminology I have been used to was rather dated! It was also a useful review across the whole business.”

Following the training, he made a series of changes to his site including to his new state of the art amenity block, which was purpose designed for customers with a range of accessibility needs, as well as upgrading information on the website and a making a number of other low cost improvements.

“It was also very useful to me as the Managing Director to reappraise and improve our accessible facilities. For example, I realised we did not have a hearing loop (much to my embarrassment as I have a profoundly deaf brother in law!) so we have purchased and installed one in reception and are currently training staff in its use.

The full case study of how Stubcroft Farm developed their accessibility can be found on our sister Travel Planner website, www.tourismforall.co.uk

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